intelr/intel•7 days ago LexHoyos42IntelIntel Core 13th/14th Gen desktop processors Stability issueInformation
As per Intel PR Comms:
Based on extensive analysis of Intel Core 13th/14th Gen desktop processors returned to us due to instability issues, we have determined that elevated operating voltage is causing instability issues in some 13th/14th Gen desktop processors. Our analysis of returned processors confirms that the elevated operating voltage is stemming from a microcode algorithm resulting in incorrect voltage requests to the processor.
Intel is delivering a microcode patch which addresses the root cause of exposure to elevated voltages. We are continuing validation to ensure that scenarios of instability reported to Intel regarding its Core 13th/14th Gen desktop processors are addressed. Intel is currently targeting mid-August for patch release to partners following full validation.
Intel is committed to making this right with our customers, and we continue asking any customers currently experiencing instability issues on their Intel Core 13th/14th Gen desktop processors reach out to Intel Customer Support for further assistance.
July 2024 Update on Instability Reports on Intel Core 13th and 14th Gen Desktop Processors - Intel Community
This video by RobeyTech is also helpful and gives some tips on how to check your system to see if you are affected:
https://youtu.be/wkrOYfmXhIcSo that you don't have to hun down the answer -> Questions about manufacturing or Via Oxidation as reported by Tech outlets:
Short answer: We can confirm there was a via Oxidation manufacturing issue (addressed back in 2023) and that only a small number of instability reports can be connected to the manufacturing issue.
Long answer: We can confirm that the via Oxidation manufacturing issue affected some early Intel Core 13th Gen desktop processors. However, the issue was root caused and addressed with manufacturing improvements and screens in 2023. We have also looked at it from the instability reports on Intel Core 13th Gen desktop processors and the analysis to-date has determined that only a small number of instability reports can be connected to the manufacturing issue.
For the Instability issue, we are delivering a microcode patch which addresses exposure to elevated voltages which is a key element of the Instability issue. We are currently validating the microcode patch to ensure the instability issues for 13th/14th Gen are addressed.
Question about Mobile 13th/14th Gen Stability issues
So, from what we have seen on our analysis of the reported Intel Core 13th/14th mobile products we have seen that mobile products are not exposed to the same issue. The symptoms being reported on 13th/14th Gen mobile systems – including system hangs and crashes – are symptoms stemming from a broad range of potential software and hardware issues.
As always, if you are experiencing issues with their Intel-powered laptops we encourage them to reach out to the system manufacturer for further help.
I'll be on the thread for the next couple of hours trying to address any questions you folks might have. Please keep in mind that I won't be able to answer every question but I'll do my best to address most of them.
Thanks
Lex H. - Intel
Edits:
Added answers to Oxidation questions and questions about Mobile Processors
Clarified short answer on Oxidation to that "there is a small number of instability reports connected to the manufacturing issue," from "but it is not related to the instability issue."